Ready to Change the Way the World Works?

3rd Level Support Expert

(f/m/d)

Do you like to make people happy? Then this is just the position for you! As a 3rd level technical support expert, you will hunt down bugs and issues that are encountered by our global userbase for all three of our products. Alongside our QA and CS team, you will take care of various incidents and ensure a flawless customer experience.

What you bring

  • At least 2 years of experience in a customer support function in a SaaS company.
  • Experience with incident & service management as well as payment methods or payment flow related products.
  • You are familiar with Javascript and SQL. Bonus points for experience with public cloud services.
  • Knowledge about Microsoft, Google, Apple and/or Atlassian tools and products, as well as generic ticketing and collaboration tools.
  • Strong documentation and troubleshooting skills and a structured process-oriented thinking.
  • Proactive and team-player attitude with a passion for details and quality.
  • Excellent written and verbal English skills, German and any additional languages are a plus!

Our offer

  • Ambitious, well-funded company with the potential to drive innovation on the market.
  • Highly-motivated, international team.
  • Opportunities to take on new challenges and responsibilities.
  • Generous annual salary starting from 40.000 Euro gross, depending on your experience.
  • Strong focus on personal and professional development (internal training/meetups, innovation week, etc.)
  • Participation in exciting events (e.g. React Conf, EuRuKo, etc.)
  • Choose your own hardware.
  • Beautiful office in the heart of Vienna (company garden, pool room, creative spaces, etc.)
  • Additional vacation day on your birthday.
  • Public transport card, sponsored sport classes & much more.
  • Fun and welcoming atmosphere (annual company retreat, team activities, BBQs in the garden, etc.)
  • Location: Vienna, Austria.

Sounds Like You?

Take the Next Step.

Our Vision

Work Beautifully Together.

We make stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together.

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

Rabea Thies

Head of People & Culture

More Than Just a Job

Perks & Benefits

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send
us your CV

Phone
interview

Complete
a challenge

Personal
interview

Welcome to
Meister!

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send us your CV
Phone interview
Complete a challenge
Personal interview
Welcome to Meister!

Find Your Calling

Grow Your Career with Meister.