Ready to Change the Way the World Works?

Customer Success Manager, Scale

(f/m/d)

Our customers are of highest importance for our business. We’re looking for someone who’s representing our company to a customer base of 20 million users when handling inquiries and helping them resolve technical issues. You will work together closely with the Customer Success team, as well as cross-departmental with our Marketing and Sales teams. Other exciting tasks, such as delivering input for our products and features, maintaining our help center as well as being a brand advocate for Meister will also be part of your responsibility. You will service your portfolio of high-end accounts and be responsible for retaining those customers and increasing their business with us. If helping our customers to be successful with our products and how to use them most efficiently, is what gets you out of bed in the morning – then we would love to hear from you.

What you bring

  • 2+ years of experience in a B2B Customer Success / Account Manager function in a SaaS company.
  • Experience in managing a complex book of high-value customer relationships in post-sales or deployment to drive adoption.
  • Excellent prioritization skills.
  • Strong customer-facing skills in identifying and forging relationships with decision makers and influential stakeholders.
  • Experience in upselling/cross-selling.
  • Positive attitude, empathy and high energy with a “Team Player” mentality.
  • Unwavering appreciation for our customers and the Meister products.
  • Excellent written and verbal German and English skills, additional languages are a plus.

Our offer

  • Small, highly motivated team
  • Competitive annual salary starting at 41.000 Euro gross, depending on your experience
  • A strong focus on your personal and professional development 
  • Take part in exciting fairs and conferences (e.g. Google I/O)
  • Beautiful office in the heart of Vienna (snack bar, company garden, leisure rooms,…)
  • Startup atmosphere (BBQs in the garden, sport sessions, annual retreats,…)
  • Various employee benefits (additional holidays, public transport card, state-of-the-art equipment,…)
  • Location: Vienna, Austria

Sounds Like You?

Take the Next Step.

Our Vision

Work Beautifully Together.

We make stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together.

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

Rabea Thies

Head of People & Culture

More Than Just a Job

Perks & Benefits

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send
us your CV

Phone
interview

Complete
a challenge

Personal
interview

Welcome to
Meister!

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send us your CV
Phone interview
Complete a challenge
Personal interview
Welcome to Meister!

Find Your Calling

Grow Your Career with Meister.