Ready to Change the Way the World Works?

Customer Success Operations Expert

(f/m/d)

Meister is looking for a Customer Success Operations Expert to take responsibility for all planning and process optimization strategies for our Customer Success & Support teams. As a Customer Success Operations Expert, you will report directly to the Head of Customer Success. You will work closely with the entire Customer Success department (CS, Support, Community Management), and also with your counterparts in sales operations, business operations and other departments. The Customer Success Operations Expert is responsible for strategic programs and projects, internal processes and automation, data analysis and metrics reporting, as well as business systems for the entire CS organization.

What you bring

  • Minimum 3 years’ experience in a sales or Customer Success Operations role at a high-growth SaaS company, with demonstrable experience in creating reports, optimizing processes and managing dashboards.
  • Ability to understand high-level, cross-departmental strategies, to translate them into system and process requirements and to ensure execution at team level.
  • Advanced Excel skills are a must, experience with Google BigQuery, Metabase, Amplitude would be a bonus.
  • Strong organizational skills and a keen eye for detail; experience managing detailed project plans, meeting deadlines and proactively identifying blockers or risks.
  • Strong communication skills; able to collaborate with a variety of stakeholders, including leadership and cross-functional teams.
  • Experience using CRM/ticket solutions such as Hubspot and Zendesk is a bonus.
  • Experience working in a SaaS company would be an advantage.

Our offer

  • Ambitious, well-funded company with the potential to drive innovation on the market.
  • Highly-motivated, international team.
  • Opportunities to take on new challenges and responsibilities.
  • Generous annual salary starting from 45.000 Euro gross, depending on your experience.
  • Strong focus on your personal and professional development.
  • Choose your own hardware.
  • Beautiful office in the heart of Vienna (company garden, pool room, creative spaces, etc.)
  • Additional vacation day on your birthday.
  • Public transport card, sponsored sport classes & much more.
  • Fun and welcoming atmosphere (annual company retreat, team activities, BBQs in the garden, etc.)
  • Location: Vienna, Austria.

Sounds Like You?

Take the Next Step.

Our Vision

Work Beautifully Together.

We make stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together.

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

Rabea Thies

Head of People & Culture

More Than Just a Job

Perks & Benefits

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send
us your CV

Phone
interview

Complete
a challenge

Personal
interview

Welcome to
Meister!

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send us your CV
Phone interview
Complete a challenge
Personal interview
Welcome to Meister!

Find Your Calling

Grow Your Career with Meister.