Ready to Change the Way the World Works?

Customer Support Representative

(f/m/d)

As Customer Support Representative, you will be the first point of contact for our (B2B and B2C) customers. You will provide phone and email support covering every aspect of the online creativity and productivity tools in the Meister Suite. As the voice of the company, your goals are to understand and answer customer inquiries in alignment with our excellent service standards. You will respond to customers quickly and efficiently while providing accurate solutions geared toward a high level of customer satisfaction.

As Meister continues to expand Customer Support efforts and adjust underlying processes, you will have an opportunity to help shape the future of Meister through effective cross-departmental collaboration. If you are excited by the challenge of supporting the worldwide customer base of a truly international company, then we’d love to receive your application!

What Makes You Special

  • 1+ years’ experience. You have a proven track record in B2B + B2C support, preferably in a SaaS environment.
  • Performance-driven. You understand what it takes to meet and exceed KPIs.
  • CRM expertise. Your experience with CRM tools such as Zendesk enables you to help our business grow and maintain profitable relationships with our customers.
  • All-round technical expertise. You have excellent computer skills and a thorough understanding of web technologies.
  • Language skills. Your excellent written and spoken German and English helps bring Meister to the world. Other language skills are a plus.
  • Proactive mindset. Your curiosity, resourcefulness, and ability to work independently help drive us on.
  • Team spirit. Your outstanding skills in organization and communication don’t just fit Meister: they make us better.

Meister and You

  • Find your place. We’re ambitious and well-funded: driving innovation and bringing value to users.
  • Feel valued. Salaries at Meister fit your skills and experience. You’ll share in our success with an employee stock ownership option additional to your pay.
  • Define your future. 10% time for personal development and a customizable training plan.
  • Choose where. Work with us in Vienna and/or remotely in Austria or Germany. Full-remote possibilities for international team members.
  • Choose when. Organize your work week as you like with our flexitime agreement.
  • Choose how. Select your own hardware and join an agile environment that promotes autonomy.
  • Get there. Public transport card or other commuter benefits.
  • Stay healthy. Subsidized indoor, outdoor and wellness activities in Austria, Germany or the US.
  • Relax. Extra vacation day on your birthday, plus December 24 and 31. Entitlement increases the longer you’re at Meister.
  • Celebrate. Regular events, including an annual company retreat and frequent team activities.

Sounds Like You?

Take the Next Step.

Our Vision

Work Beautifully Together.

We make stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together.

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

Rabea Thies

Head of People & Culture

More Than Just a Job

Perks & Benefits

Flexible Work Time

Organize your work week as you like. We don’t watch the clock: your achievements count more than the hours you work.

Your Work, Your Hardware

We believe you work best using the tools you love. If there is anything that would make your workplace better, just ask.

Home Office

Life happens. Work from home when your little one isn’t feeling well or the plumber needs to come.

Short Breaks Don’t Count

Everyone needs to recharge now and again. Whether you shoot some pool or chat at the coffee machine, it won’t come out of your working time.

Your Growth

Take 10% of your week to look into new technologies, think about new ideas or improve your skills. 

Generous Holidays

As well as regular vacation days and public holidays, Lobsters get their birthdays, Christmas and New Year’s Eve off.

Office Yoga and Workouts

Join our complimentary yoga classes, offered twice a week in our Vienna office. There’s also Workout of the Day on Thursdays. 

Annual Health Checks

To assure your long-term well-being, we’ll help you find a doctor and give you time to organize your annual health check.

Standing Desks

Don’t like sitting all day? Your sit-stand desk lets you choose between standing and resting your feet in our ergonomic office chairs. 

Fresh Fruit & Healthy Snacks

Our snack bar offers not only tasty chocolates and sweets, but also vegan cookies, fruits, nuts and everything else you might need.

Hackfest

Our annual team getaway is full of fun team-building activities that help us relax and get to know each other better.

Social Events

We love spending time together. Anyone can join one of our great after-work activities like pub quizzes and game nights.

Team Events

Once every quarter, your team will organize a social event aimed at helping you to bond with your closest coworkers.

Billiards, Games & Playstation

Chat over a round of pool or try out a new game in the affectionately-named “apartment area” in our Vienna office. 

Career Development Paths

Meister supports you in your personal career development through detailed and ambitious paths within the company.

Udemy Classes

Have you always wanted to learn more about agile project management or Python for data science? Choose any Udemy class you like.

Conferences

We sponsor conferences to make sure you stay on top of the industry’s latest trends.

Feedback

We believe continuous feedback will help you achieve your career goals. We offer regular, transparent conversations about your progress.

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send
us your CV

Phone
interview

Complete
a challenge

Personal
interview

Welcome to
Meister!

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send us your CV
Phone interview
Complete a challenge
Personal interview
Welcome to Meister!

Find Your Calling

Grow Your Career with Meister.