Ready to Change the Way the World Works?

Customer Support Representative

(f/m/d)

As Customer Support Representative, you will be the first point of contact for our (B2B and B2C) customers. You will provide phone and email support covering every aspect of the award-winning online creativity and productivity tools in the Meister Suite. As the voice of the company, your goals are to understand and answer customer inquiries in alignment with our excellent service standards. You will respond to customers quickly and efficiently while providing accurate solutions geared toward a high level of customer satisfaction. As Meister continues to expand Customer Support efforts and adjust the underlying processes, you will have an opportunity to help shape the future of Meister through effective cross-departmental collaboration. If you are excited by the challenge of supporting the worldwide customer base of a truly international company, then we’d love to receive your application!

What you bring

  • 1+ years’ experience in B2B + B2C support, preferably in a SaaS environment.
  • Track record of meeting and exceeding KPIs.
  • Experience with CRM tools (Zendesk would be a bonus).
  • Excellent written and spoken German and English, any other languages would be a plus.
  • Proactive, flexible and team-oriented approach.
  • Excellent computer skills and thorough understanding of web technologies.
  • Team player with excellent communication and organizational skills.

Our offer

  • Ambitious, well-funded company with the potential to drive innovation on the market.
  • Highly-motivated, international team.
  • Opportunities to take on new challenges and responsibilities.
  • Generous annual salary starting from 35.000 Euro gross, depending on your experience.
  • Strong focus on your personal and professional development.
  • Choose your own hardware.
  • Beautiful office in the heart of Vienna (company garden, pool room, creative spaces, etc.)
  • Additional vacation day on your birthday.
  • Public transport card, sponsored sport classes & much more.
  • Fun and welcoming atmosphere (annual company retreat, team activities, BBQs in the garden, etc.)
  • Location: Vienna, Austria.

Sounds Like You?

Take the Next Step.

Our Vision

Work Beautifully Together.

We make stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together.

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

“Our team helps those within it learn, grow and to fulfil their own potential. That just opens the door… it’s up to you to walk through it.”

Rabea Thies

Head of People & Culture

More Than Just a Job

Perks & Benefits

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send
us your CV

Phone
interview

Complete
a challenge

Personal
interview

Welcome to
Meister!

Ready to Apply?

Here’s What Happens Next.

We don’t mess around: our hiring process is short, sweet and effective. At the interview stage, we’ll share our vision, values and expectations, then give you the chance to ask questions to find out whether you’d be a good fit for our team. Find out more about how we select new “Lobsters” on our blog, or get in touch if you’ve got any pressing questions.

Send us your CV
Phone interview
Complete a challenge
Personal interview
Welcome to Meister!

Find Your Calling

Grow Your Career with Meister.